Introduction
Change management and learning go hand in hand. Training supports adoption of new systems, processes, and behaviors during transformations.
Key Principles
- Communicate the why clearly
- Provide training at the point of need
- Reinforce with coaching and job aids
Case Example
A bank rolled out a new CRM system. Change champions and targeted training reduced resistance and increased adoption within two months.
Conclusion
Without learning, change fails. Align training with communication and reinforcement for success.